As a Development Engineer you will play a key role within Ventrica as we continue to grow and expand our professional and technical services. You will contribute to a culture of collaboration, innovation, passion, and excellence within your team and across the business.
Responsibilities
* Solution Driven: Take a bold approach to build, configure and maintain complex contact centre solutions leveraging Amazon Connect and AWS Services.
* Collaborate with stakeholders: Understand business needs and implement solutions within Amazon Connect.
* Define technical project requirements: Collaborate with team members and stakeholders across the business.
* Preparation and Administration: Prepare, update, and manage technical and business documentation.
* Building Relationships: Establish and maintain professional, trusting relationships with clients, while effectively managing technical project materials.
What will I bring
* Proven experience of Amazon Connect (Flows, Routing Profiles, Queues, Contact Profiles etc).
* Strong knowledge in AWS Services such as Lambda, S3, Lex and CloudWatch.
* Identify and resolve problems related to Connect functionality and third-party integrations.
* Demonstrate a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively.
* Ability to understand business processes and translate business requirements into application functionality. Must be able to effectively communicate with non-technical collaborators.
* Strong personal workload management and organisational skills.
* Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non-technical individuals.
Desirable
* Contact Centre Experience
* AWS Certified Cloud Practitioner or Amazon Connect Communications Specialist certification
* Proficiency in at least one programming language (Python, JavaScript, or Java preferred)
* Previous experience with Zendesk
About Ventrica
Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service.
We don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike, with a reputation for delivering intelligent, customer-centric solutions. As we continue to grow, we are looking for passionate individuals who can help shape the future with bold ideas and a commitment to excellence.
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