Overview
As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients as requested in a timely manner in line with the client’s support contracts.
Responsibilities
* Monitoring and maintaining systems and networks
* Installation and configuration of systems
* Diagnosing faults on both hardware and software
* Solving technical and application issues by phone, email or in person
* Walking clients through troubleshooting steps
* Re-fitting and/or replacing of client hardware
* Supporting updates and/or roll-outs for client applications (training of users as needed)
* Working to SLAs
* Prioritising and managing multiple open tickets
* Establishing good working relationships with clients
* Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team
* Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others
* At times, be required to work out of the Office, at Client sites or our Core site. This will require travel, possible overnight stays and has potential for working out of office hours.
Requirements
* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
* Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practice
* Proven experience in an IT Support Role and Team
Benefits
* Subsidised health and dental care
* Employee Assistance Programme (EAP)
* Life assurance (3x salary)
* Pension contribution – 5% company contribution
* Generous holiday entitlement
* One day off for birthday
* Half price internet connectivity
* Department incentives
How To Apply
Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
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