Liverpool Women's NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.
Liverpool Women's has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.
We invite you to review why Liverpool Women's Hospital is a great place to work:
We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Job overview
An exciting opportunity has arisen for an Admin Clerk to join our teams within the Patient Access Centre team at Liverpool Women's Hospital on a bank contract.
This role will involve training to a standard that enables cover during periods of staff shortage across a range of areas. Duties will include manning the appointment phone line, supporting the management of clinic bookings and covering the clinic reception when required.
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The successful candidate will be an excellent communicator and computer literate, with the ability to quickly learn several different systems, including e-Referral, the Hospital Patient Administration System, Outlook, and Excel.
This role will involve training to a standard that enables cover during periods of staff shortage across a range of areas. Duties will include manning the appointment phone line, supporting the management of clinic bookings and covering the clinic reception when required.
As the first point of contact for our patients, a very high standard of customer service is essential. The post holder must demonstrate an exceptional telephone manner, alongside a calm, understanding, and caring approach. The Patient Access Centre manages a high volume of calls and appointments each day, and the successful candidate will support the chronological booking and scheduling of clinic appointments.
If you are looking to embark on a career in the NHS and feel that you meet the criteria outlined in the job description, we would be delighted to hear from you.
The working hours for this post are Monday to Friday, between 8:00am and 6:00pm. Occasional weekend and evening work.
Thank you for your interest in this opportunity.
Working for our organisation
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video:
Online brochure:
Detailed job description and main responsibilities
Undertake booking and scheduling of appointments to a range of services, including community, outpatients, imaging and admission appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital.
Monitor and extract referrals from systems such as Choose and Book, ensuring that referral accept/reject timescales are adhered to.
Escalate issues related to the booking and scheduling of patient appointments in agreed timescales to supervisory and management staff.
Undertake bookings on the ambulance transport system to facilitate the patient's attendance, request interpreters and inform the patient records department of appointments booked with short notice as required,
For further information, please refer to the attached job description
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Liverpool Women's NHS Foundation Trust has a responsibility and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm. Every employee of the Trust has a responsibility and is duty bound always to act in the best interest of a child or adult about whom we may have concerns.
Trust policy requires the cost of DBS applications be recovered via salary. The amount of £26.40 (standard) or £ enhanced) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post.
The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.
If you are disabled and have special support needs in applying for a job, attending for an interview or in undertaking any tests as part of a selection process, please contact the Trust's recruitment team on and someone from that team will ensure that the recruiting manager is aware of your particular needs.
Please Note: new entrants to the NHS will normally commence on the first paypoint of the relevant band.
LWH has a responsibility & is committed to safeguarding & promoting the welfare of children, young people & vulnerable adults & for ensuring that they are protected from harm. Every employee of the Trust has a responsibility & is duty bound always to act in the best interest of a child or adult about whom we may have concerns.
Liverpool Women's Hospital is committed to having a workforce that is representative of the communities we serve. To this end, we particularly welcome applicants from racially minoritised backgrounds, who have a disability, or are members of the Armed Forces, Reservists or Veterans.