A leading defense services provider is looking for a Senior Service Desk Analyst in Bristol, UK. This experienced IT role involves delivering high-quality technical support and acting as a technical escalation point. Key responsibilities include managing incidents, driving ITIL-aligned processes, and enhancing service stability. The position requires strong customer service skills, experience with JIRA, and ITIL knowledge. A diverse and inclusive workplace is fostered, aligning with the company's commitment to community and equal opportunities. Salary ranges from £28,800 to £33,900.
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