See yourself being part of a large, transformational change? This could be the role for you
At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia's largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.
Build your career at Iress
We're looking for a Support Analyst to join our Client Services team, where you'll play a key role in delivering first-class support, building trusted client relationships, and helping drive continuous improvement across our products and services.
Some of the awesome things you'll be involved with
* Providing outstanding client service and support to both internal and external customers
* Acting as a first point of contact for client queries and ensuring timely, high-quality resolution
* Identifying trends in client issues and feeding insights back into product and development teams
* Supporting the creation and maintenance of knowledge articles, FAQs, and training materials
* Capturing client feedback to highlight opportunities for improvement and recognise what's working well
* Assisting with onboarding and ongoing training of new and existing team members
* Collaborating closely with colleagues across Client Services to ensure a consistent and positive client experience
* Supporting the Client Services leadership team with ad-hoc tasks and initiatives as required
What you will bring
* Experience in a Support, Helpdesk, or Customer Service role (financial services experience highly regarded)
* Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly
* A genuine passion for delivering excellent customer outcomes
* Strong attention to detail with an analytical and problem-solving mindset
* Ability to take ownership, work under pressure, and manage competing priorities
* Confidence building relationships with clients and internal stakeholders at all levels
* A proactive, team-first approach and willingness to learn new systems, products, and skills
* Basic understanding of IT systems and financial services terminology, or a strong desire to develop this knowledge
Why work with us?
* 8 paid days per year to extend your weekends + 25 days annual leave
* State-of-the-art offices
* Free on-site gym in our Cheltenham office open 24/7
* New Short-Term Incentive and Recognition program
* Casual dress, flexible work policy
* Access to learning and development programs through LinkedIn Learning
* 3 days' leave per year for charity initiatives
* Starting school leave - 8.5 days of leave to assist your kids with the transition to school
* Life Insurance & Private Medical
* Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated.
Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don't meet all of the requirements of the role, we would still like to hear from you
We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website -
#LI-Hybrid
Employment Type
Employee
Time Type
Full time