About the role
We are seeking a Product Specialist & Technical Service Engineer to play a pivotal role in our product development lifecycle, ensuring our offerings meet and exceed customer expectations. This position will collaborate closely with Sales, Marketing, and R&D teams to define product features, specifications, and requirements, aligning them with customer preferences and market trends.
Key Responsibilities
Create, revise, and maintain comprehensive technical documentation, manuals, support materials, datasheets, and blog posts
Collaborate with sales on developing complex proposals and promoting products
Represent the company at national and international exhibitions, conferences, and trade shows
Serve as technical lead on customer inquiries and issue resolution
Provide expert advice to customers regarding product processing and properties
Travel to customer sites within the UK and internationally for installation and training
Define product features and specifications aligned with customer preferences
Conduct thorough testing of software and firmware to ensure seamless hardware integration
Collaborate with development teams on test plans and procedures
Identify technical opportunities for mutual growth
Requirements
Bachelor's degree (BSc) in Material Science, Civil Engineering, Geotechnical Engineering, or related field (Master's degree preferred)
Minimum three years of proven experience in technical service or product management, ideally within technology or engineering sectors
Basic understanding of Windows operating systems and software installation/troubleshooting
Outstanding written and verbal communication skills
Exceptional problem-solving abilities and attention to detail
Demonstrated capability to work collaboratively with cross-functional teams
Strong organizational skills with ability to prioritize and manage multiple tasks
Willingness to continuously learn and adapt to new technologies
Benefits
~21 days of annual leave plus public holidays
~ Medical and dental coverage
~ Life insurance benefits (after 3 months of service)
~ Company pension contribution of 3%
If you're passionate about engineering solutions and enjoy working in a dynamic, innovative environment, we'd love to hear from you!