Are you an experienced research practitioner?
Can you understand a problem and align user research activities to drive solutions?
Are you passionate about building digital capability and leading multi-disciplinary teams to design user centred services?
Are you looking for a role that has a positive impact on millions of lives?
If so, you may be perfect for our Senior User Researcher role!
User Researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services and of the colleagues who use different systems and tools to deliver services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieves policy intent.
As a Senior User Researcher, you will:
* Lead on the planning and conducting of user research activities.
* Lead on defining the problems in the area you will be placed and selecting the appropriate research strategies to tackle issues and understand user needs.
* Mentor and potentially manage other user researchers, enabling quality research services and the growth of the user research community across the Department.
* Advocate for user‑centred design and champion its value within the Department.
* Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.
* Work with agile teams to develop and advocate appropriate research strategies within project areas, with the goal of understanding user needs for services, and continually improving services.
* Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.
* Be accountable for the end‑to‑end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective.
* Advocate for inclusive research principles, planning and conducting research that considers the diversity of users, keeping in mind any access requirements users may have and the ethical nature of research.
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