Overview
Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Store Manager you will be working for the nation’s favourite coffee shop. You will enjoy brilliant training and amazing benefits and you will drive your store to new heights by energising and inspiring your team.
What we offer
* Competitive starting salary.
* Great opportunities to progress and develop.
* Free handmade drinks and 50% discount on food and bottled drinks (while on shift).
* Company pension scheme and matched contributions.
* Great Managers incentive schemes including various bonus schemes.
About the role
It is all about coffee, but not any coffee – it’s Costa Coffee. You’ll perfect your craft through excellent training, ensuring every customer experience is exceptional. You will take accountability for the store’s profit and loss and strive to maximise performance. You will be responsible for:
* Efficient management of the store operation, delivering the best coffee experience to customers.
* Plan and coordinate weekly rotas, shifts and staff holidays.
* Drive sales growth by working with your team to maximise key sales areas and KPIs.
* Effective financial management of the store P&L, working to productivity and gross profit targets.
* Developing your team and ensuring all team members receive the best in-store training, supplemented through the online learning platform.
* Support your team by motivating, coaching, engaging and managing performance to deliver excellent customer service and store standards.
* Manage stock and order systems for food and consumables to ensure 100% supply for customers.
* Ensure the store operates in line with company standards, policies & procedures.
* Ensure brand standards are delivered throughout the shift to achieve complete customer satisfaction, including relevant checks, standards, food & health and safety checks, and taking remedial action or escalating as required.
* Implement and maintain statutory and company standards of hygiene, health and safety, and take necessary actions.
What we are looking for
An experienced general or deputy hospitality manager from a preferred branded background who has a passion for people, a flair for great service and attention to detail. This is a full-time role, so candidates must have a fully flexible approach to work. Having the passion for coffee and people would just be the start of what we’re looking for (but that’s the obvious bit!). The other skills we would be looking for are:
* A leader with coaching experience – remember you are leading from the front!
* A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.
* A brand ambassador who ensures great attention to brand standards.
* An ambitious character who wants to be part of our growth journey.
* Ability to thrive under pressure and execute with pace.
* Experience of managing and developing teams.
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