Company Description
Food & Beverage Manager
Title
Food & Beverage Manager
Location
Mercure Dartford Brands Hatch Hotel & Spa
Reports to
General Manager
Job Description
Summary:
We are seeking a dedicated and experienced Food and Beverage Manager to oversee our hotel’s Restaurant, Racing Bar, Foyer Bar, Afternoon Tea service, and Meetings & Events department, capable of catering for up to 250 guests for dinner. The ideal candidate will have a strong background in managing food and beverage operations, ensuring top standards of quality, service, and customer satisfaction. This role requires a hands-on approach, excellent leadership skills, and the ability to thrive in a fast-paced environment. Responsibilities include menu planning, stock management, staff training, and financial oversight. A keen eye for detail, a passion for hospitality, and a commitment to delivering exceptional dining experiences are essential. The role involves collaborating with kitchen and front-of-house teams, maintaining health and safety compliance, managing client relationships, and implementing cost control measures. If you are proactive, results-driven, and experienced in the food and beverage industry, we encourage you to apply for this exciting opportunity.
Qualifications
* Minimum of 5 years of experience in food and beverage management.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proven track record of achieving financial targets.
* In-depth knowledge of food and beverage operations.
* Ability to work in a fast-paced environment.
* Strong problem-solving and decision-making skills.
* Proficiency in stock management and cost control.
* Familiarity with health and safety regulations.
* Customer-focused with a passion for hospitality.
* Flexible working hours, including nights and weekends.
* Experience with menu planning and development.
* Strong organisational and multitasking abilities.
* Proficiency in restaurant management software.
* Ability to handle stressful situations calmly and effectively.
* Attention to detail and a commitment to quality.
* Experience in managing client relationships.
* Ability to analyse financial reports and data.
Additional Information
Key Responsibilities:
* Oversee daily food and beverage operations.
* Ensure high standards of quality, service, and customer satisfaction.
* Develop and implement menus in collaboration with the Head Chef.
* Manage stocks and order supplies as needed.
* Train, supervise, and evaluate staff performance.
* Monitor financial performance and implement cost control measures.
* Maintain compliance with health and safety regulations.
* Handle customer inquiries and resolve complaints.
* Coordinate with other departments to ensure seamless operations.
* Develop and maintain client relationships.
* Plan and execute special events and promotions.
* Conduct regular inspections to ensure cleanliness and organisation.
* Prepare and analyse reports on sales, costs, and customer feedback.
* Implement and monitor standard operating procedures.
* Ensure proper maintenance and functioning of equipment.
* Stay updated on industry trends and best practices.
* Foster a positive and productive work environment.
* Manage scheduling and payroll for the food and beverage team.
* Ensure compliance with licensing and regulatory requirements.
* Develop and implement training programs for staff.
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