You will be with our Sales, Operational & Contract Logistics Teams to handle our daily E-Solutions service requirements. This position requires good planning & organisational skills to prioritise daily requests and attention to detail. We work closely with parcel carriers such as DPD, Royal Mail, DHL, UPS etc.
This role is maternity cover and will be 9 months - 1 year.
Based at either our Hemel Hempstead site or our Egham site.
Duties involved but not limited to:
* Carrier invoice reconciliation
* Issue invoices to customers
* Issue credit notes for parcels lost or damaged in transit
* Update carrier and customer rate cards
* Assist with creating customer rate cards for new customers based on agreed rates
* Update rate cards within shipping platform
* Create/Update SOP’s relating to invoicing
* Review weekly/monthly statements Issue carrier quotes Internal reporting
* Ad Hoc admin
Skills and experience required:
* Experienced in MS Suite applications including Word, PowerPoint, Excel and Outlook
* Excellent verbal and written communication skills with a proven history of providing Customer Service
* Organisational and time management skills
* Ability to multitask and prioritise tasks effectively
* Reliable and punctual with a strong work ethic
* Attention to detail with the ability to prioritise and efficiently manage workload
* Any other ad hoc tasks as and when required and instructed by the Line Manager