IT & Business Systems ManagerWolverhampton£35,000 - £45,000 DOE8am-5pm Monday to Friday, On-Site Are you the person everyone turns to when the systems go down, a user cant log in, or the ERP system decides it doesnt want to cooperate? Were recruiting on behalf of a successful and growing business for an IT & Business Systems Manager. This is an excellent opportunity for someone who enjoys variety, autonomy and being the go-to IT person within an SME environment. This is a hands-on role where youll take ownership of the companys IT infrastructure, support users across the business and ensure critical systems continue to operate efficiently as the organisation grows.What youll be doing
* Acting as the primary IT contact for the business
* Supporting and maintaining the companys ERP system (Orderwise)
* Troubleshooting hardware, software, network and Windows-related issues
* Managing Microsoft 365, user accounts and permissions
* Supporting approximately 20 office-based users
* Identifying opportunities to improve systems, processes and efficiencies
* Ensuring IT systems remain secure, reliable and fit for purpose
* Assisting with business systems upgrades, implementations and ongoing improvements
What were looking for
* Previous experience managing or taking ownership of IT within an SME environment
* Strong Microsoft 365 administration experience
* Good understanding of Windows operating systems, networking and general IT infrastructure
* Experience supporting ERP or business management systems
* Ability to troubleshoot issues independently and manage multiple priorities
* Excellent communication skills with a proactive and customer-focused approach
Desirable
* Experience with Orderwise ERP
* Experience supporting ERP platforms such as SAP, Oracle, Dynamics, Sage or similar systems
* Knowledge of IT security best practices and business continuity planning