Administrator / Planning Coordinator
Location: Bodmin, Cornwall
Type: Full-time
About the Role
We are looking for a highly organised and proactive Administrator / Planning Coordinator to support operational delivery within a fast-paced service environment. This role is key to ensuring effective planning, coordination of resources, and smooth communication between operational teams and customers.
Key Responsibilities
* Coordinate day-to-day planning of resources and workstreams within the designated area
* Manage and respond to job jeopardy to minimise service disruption
* Provide clear and timely communication to customers regarding planned and ongoing work
* Ensure operational teams receive accurate and complete information to carry out scheduled tasks
* Maintain accurate records and ensure all business processes are followed
* Collaborate with planners across regions to optimise resource allocation
* Monitor performance reports and manage workload levels in line with targets
* Work closely with Delivery Managers to manage workforce levels during peak and low demand
* Support attendance tracking and assist with resource deployment across wider regions
* Ensure all activities comply with relevant legislation, including streetworks and traffic management requirements
* Monitor data quality and escalate issues where necessary
* Promote and share best practices across teams and stakeholders
* Support the ongoing maintenance of quality management systems
* Assist in developing team capability and driving continuous improvement
* Provide additional administrative support when required
What We’re Looking For
* Minimum of 5 GCSEs (or equivalent), including Maths, English, and a Science subject (Grade C/4 or above)
* Experience in a busy administrative or service delivery environment
* Strong customer service skills, including experience handling challenging situations
* Good IT skills, including Microsoft Office, and the ability to learn new systems quickly
* Ability to interpret numerical and performance data
* Strong organisational skills with the ability to multitask and prioritise effectively
* Good geographical knowledge to support planning activities
* A proactive and solution-focused mindset
* Ability to work independently while knowing when to escalate issues
What You’ll Bring
* Strong attention to detail
* Excellent communication skills
* A collaborative approach to teamwork
* Flexibility in a dynamic working environment