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Customer services assistant

Atherstone
Warwickshire County Council
Customer service assistant
Posted: 13h ago
Offer description

Overview

The post-holder will be an integral part of a team and will need to use their own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages. ICT plays a huge role in libraries today, so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties. You will also be required to assist with events and activities and should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as the enthusiasm to deliver promotional work including children’s activities which may involve singing and telling stories. Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on Saturdays and staff will be required to work weekends; working patterns will be based on the needs of the service and are subject to change. The working pattern is as follows: Saturday 09:30am-13:00pm


Responsibilities

* Use initiative to ensure tasks are completed and customer needs are met, providing a positive experience for customers of all ages.
* Assist customers using ICT, including office packages, internet and social media, and carry out related administrative duties.
* Assist with events and activities and deliver promotional work including children’s activities which may involve singing and telling stories.
* Work on a rota across all sites and be available to work weekends, including Saturdays, as required by service needs.


Qualifications

* 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
* A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
* Experience of working with members of the public in a customer service environment.
* Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
* Ability and willingness to deliver promotional activities with customers of all ages.
* Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.
* The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
* Pre-engagement checks including a relevant Disclosure and Barring Service (DBS) check; successful applicants are subject to checks in accordance with policy. Rehabilitation of Offenders Act 1974.


Compliance and Benefits

* Warwickshire County Council safeguarding and welfare commitments for children, young people and adults, with an evidence process to assess criminal records where applicable.
* Pre-engagement checks and disclosures as described above.
* Future matters: generous pension scheme with employer contribution; agile working; generous annual leave entitlement; bank holidays and an additional day at Christmas; access to Vivup benefits and discounts.


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