Overview
As Implementation Consultant you will be a driving force behind our ongoing success. At Unity5, you will work closely with a diverse range of small to medium-sized customers, guiding them through the seamless implementation of our Unity5 software. You will manage project planning, budget oversight, and lead workshops to define and configure system requirements. You will also train users, gather and act on feedback, and celebrate project successes with our customers.
Key Responsibilities
* Sales: Leverage commercial acumen throughout the project lifecycle to identify and maximise upselling opportunities. Represent Unity5 at events and customer community activities, showcasing our services and product expertise.
* Implementation: Execute projects on time, within budget, and to the highest customer satisfaction standards, adhering to defined methodologies and processes. Kick-off projects with clear goals and deliverables aligned with customer objectives. Gather process and configuration requirements for system setup. Understand technical requirements for installation, integrations, SSO, and migration. Manage customer risks and issues using product and business process knowledge. Configure backend and frontend systems manually and through scripting to set up test and live environments. Test and approve system deliveries before release to customers. Troubleshoot and resolve technical issues promptly. Train customers on utilising the configured functionality. Oversee the go-live process through customer hypercare and adoption reviews.
* Team Collaboration: Collaborate with technical consultants to resolve complex issues. Partner with Sales and Customer Success teams to focus on customer results. Provide detailed handover materials to support teams post-project completion. Participate in team meetings and ensure all systems and actions are updated in our relevant tools.
Qualifications / Experience
Required:
* Experience in a SaaS or technology-centric environment.
* Proficiency in project management techniques.
* A results-focused, customer-obsessed mindset.
* Strong process orientation and problem-solving skills.
* Exceptional writing and documentation abilities with keen attention to detail.
* Independence in managing tasks and the ability to multitask efficiently.
* Commercial awareness and technical strength, particularly in IT, SaaS, and data manipulation.
* Experience with SSO integrations, data migration, APIs, and SQL.
Desired:
* Familiarity with project management software, time recording, and budget management.
* Industry experience and knowledge of the parking compliance sector.
Why Unity5?
Join us and be part of a dynamic, innovative team that's making waves in the SaaS industry. At Unity5, we value creativity, collaboration, and a relentless drive for excellence. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, evolving environment, we'd love to hear from you.
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