At Infonetica, we believe in empowering the people behind these studies with pioneering software and training solutions that support the ground-breaking research of tomorrow. We are a multinational research and clinical trial-focused Software as a Service (SaaS) and training provider with offices in the UK and Australia. Our client is looking for a motivated candidate eager to start a career in supporting research institutions through our suite of digital products. The role will give you exposure to technical support, customer management and training and project management skills as you grow into the role. You will be comfortable settling into a customer facing role supporting research institutions to get the most out of the company products.
The Customer Success Associate is a key role in the success of our customers. The successful candidate will be responsible for ensuring our customers have a positive experience with our products and services. Providing technical support and guidance on Infonetica products to customers through our support desk
Monitoring customer usage and providing advice on product features
Providing reporting on customer data to internal stakeholders
Support project managers in implementing Infonetica products
Excellent customer service skills
Experience working in a project management role
Private Healthcare
Pension
We are currently working three days a week in the office on Mondays, Tuesdays and Thursdays.