Company description Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.
Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
Shifts: Between 0700 – 2000 Monday to Sunday.
Location: Oldbury Office, On Site Working
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
You’ll be meticulously recording data on the relevant databases. You must be computer literate and confident using various systems.
Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
You’ll give customers and Patrols the confidence that whatever the issue, you can help them
Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. Diverse learning and development opportunities to support you to progress in your career
~25 days annual leave, plus 8 bank holidays
~ Discounts on AA products including car and home insurance
~ Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
~ Work save pension scheme with up to 7% employer contribution
~ Company funded life assurance
~ Dedicated Employee Assistance Programme
The AA values diversity and the difference this brings to our culture and our customers. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.