Role: Telco Delivery Coordinator
Location: Truro (Hybrid, 3 days in office and 2 days at home)
Hours: Full-time, Monday to Friday
Pay: £26,000 per annum
An excellent opportunity has arisen for a Telco Delivery Coordinator to join one of our longstanding clients, a well-established organisation operating within the operations and service delivery space.
This role sits within the Operations team and supports the delivery of a professional, high-quality Telco Delivery service for sub-30 seat installs. The role focuses on coordinating resources, managing timelines and costs, and ensuring customers receive an exceptional end-to-end experience.
Benefits:
* Birthday leave and holiday allowance that increases with length of service
* Hybrid working policy
* Employee Assistance Programme with free mental health support
* Free eye care, Cycle to Work scheme, and subsidised gym membership (location dependent)
* Interest-free travel loan, retailer discounts, save-as-you-earn, and employee reward scheme
The Requirements:
* Strong customer service focus with an excellent telephone manner
* Proven ability to manage multiple projects simultaneously
* High attention to detail with accurate numeracy, written and data entry skills
* Strong organisational and prioritisation skills
* Ability to communicate clearly and professionally at all levels
* Proficiency in Microsoft Word and Excel
* Team-focused approach with a willingness to support wider business objectives
Desirable:
* PRINCE2 or similar project management qualification
* Understanding of data services and IP telephony technologies
The Role:
* Reviewing customer requirements and clarifying details with internal teams
* Developing delivery plans for Telco Delivery orders using available tools
* Coordinating resources to ensure orders are delivered within agreed SLAs
* Tracking progress, risks, and issues through to resolution
* Providing accurate project forecasting and updates to management
* Maintaining clear communication with customers and internal stakeholders
* Supporting remote and self-install deliveries to completion
* Collating required information to support invoicing and lease activation
* Supporting ordering and remote programming activities when required
* Maintaining accurate records across internal systems
* Contributing to continuous improvement and best practice within the team
If you're keen to join an organised, customer-focused operations team delivering high-quality remote services, then please apply to this Telco Delivery Coordinator role or contact Jamie Watson at Clearline Recruitment on 01273 063769 between 9:00am - 5:30pm.