Family Advisor - North Locality
Join Us at Cheshire East’s Strong Start, Family Help and Integration Service!
Are you passionate about giving children the best start in life? Do you enjoy working with families and want to make a real difference in their community? If so, we have an exciting opportunity for you!
We are looking for an enthusiastic and committed Family Advisor to join our Family Hub team. The postholder will work within the Family Hubs across the North of the Borough (Macclesfield, Congleton and Wilmslow) to support children 0-19 (25 for young people with SEND).
Family hubs provide a universal ‘front door’ to families, offering a ‘one-stop shop’ of family help services across their social care, education, mental health and physical health needs, with a comprehensive offer for parents and babies at its core. Enabling families can receive timely and appropriate information tailored to their needs.
About us:
At Cheshire East Council we are resident, and partner focused with a vision to enable prosperity and wellbeing for all. People really are at the heart of everything we do and that starts with our incredible workforce. We promote a culture of high performance where people can aspire, thrive and flourish, where we strive to deliver best value in everything we do.
For us, success isn’t just about what we achieve, but how we achieve it together. We promote curiosity, excellence, innovation and continuous improvement.
We are values led and committed to wellbeing and inclusion for all, where our employees co-created our values of drive, integrity, respect and collaboration which inform all that we do.
We are proud to work for Cheshire East Council and believe you would be too, so come and join us!
Join us on a meaningful journey at Cheshire East Council
Joining Children’s Social Care at Cheshire East Council means becoming part of a progressive, supportive and forward-thinking team that is dedicated to make a difference of the lives of children and young people, by putting them first to help them become the very best version of themselves possible and building a brighter future.
About the Role:
1. Work across Cheshire East’s Family Hubs in the North of the Borough (Macclesfield, Congleton and Wilmslow), to support children aged 0–19 (or up to 25 for young people with SEND). To bring council, health and community services together so that families can access the right support at the right time.
2. Collaborate with Family Hub teams to provide high-quality, integrated support services. Via a variety of administrative tasks i.e., booking rooms, appointments, data collection, entry and ordering of resources.
3. Receive enquiries from members of the public, professionals (via face to face, electronic and telephone channels) and provide appropriate, consistent advice, signposting and guidance.
4. Communication, organisation, and customer service skills within a public service setting are critical.
This is just a snapshot of some of the exciting things you’ll be doing in the role, to find out more about the other key responsibilities of the role please view the attached job description.
About you:
5. Passionate about supporting children, young people, and families.
6. Strong communication and interpersonal skills.
7. Ability to work collaboratively within a multi-disciplinary team.
8. Organised and able to manage multiple priorities effectively.