Description
Robert Half have partnered exclusively with an SME in the Bristol area to recruit an IT Technician on a permanent basis
The IT Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliers
The IT department contributes to the successful running of various departments within an organisation by meeting the business, organisations and employees needs regarding all aspects of IT for the company, from the governance of the company's infrastructure to the maintenance and functionality of the IT systems.
Main Responsibilities:
1. Installing and configuring Software onto new Hardware and Equipment.
2. Talking staff through a series of actions, either face-to-face, through email or over the telephone, to help set up systems or resolve issues.
3. Prioritising and managing open ticket cases.
4. Managing External Communication Infrastructure within the business.
5. Managing IT Software Contracts and Monthly costs for the department.
6. IT Budget Management.
7. Managing and Purchasing IT equipment for the business.
8. Troubleshooting system and network problems, diagnosing and solving any software and hardware faults.
9. Providing IT support, including procedural documentation and relevant reports.
10. Assist with carrying out major upgrades throughout the year.
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