Cast Metals Federation works to foster development, collaboration and innovation in the UK casting industry, in partnership with businesses and stakeholders, to promote good practice and represent the Best of British casting across the globe. As the single voice for the UK foundry industry, CMF promotes the UK castings industry as a whole, influencing discussions with government bodies, negotiating and consulting on UK and European legislation that affects us all. As the UK member of the European Foundry Association (CAEF) and a full member of the Metals Forum, we are well placed to inform and influence.
CMF Members come from every part of the industry and produce around 85% of all castings produced in the UK. From global foundry groups to small jobbing foundries, our Members supply precision finished parts and assemblies in a range of sizes, metals and processes to global markets, valued at over £2.2B.
For manufacturers across the world seeking the ‘Best of British Casting’, the CMF provides a single point of contact, whether for sourcing castings for every application and market sector or general information on the activities of the UK Foundry Industry. Our small but dedicated team strive to ensure that the needs of UK foundries, foundry suppliers and castings buyers are met.
About the role
You will play a pivotal role in engaging with members, coordinating events and activities, and promoting the full value of membership benefits. You’ll support membership retention and growth, assist with onboarding new members, and act as the first point of contact for various membership-related queries. You’ll play a key role in ensuring the smooth operation of the association. This is more than just administration. You’ll be a trusted coordinator and go-to team member, helping maintain accurate records, streamline processes, and uphold the exceptional service our members, volunteers, and stakeholders expect. If you’re someone who thrives on organisation, takes pride in precision, and enjoys making a real difference behind the scenes, this could be your perfect next step.
Responsibilities
Duties & Responsibilities:
* Act as the main contact for prospective, new, and existing members, providing excellent customer service
* Process membership applications and renewals, and support onboarding of new members
* Keeping the membership databases up to date, ensuring accurate contact details are maintained and ensuring GDPR compliance
* Coordinate planning and promotion of Regional and Sector Group meetings and trade shows (approx. 20-30 per year) to support recruitment and retention
* Liaise with the Marketing team to ensure relevant information is circulated, including new member details, news items and events programme
* Coordinate and support the delivery of the annual awards programme
* Promote membership and the association’s services at relevant external events and exhibitions
* Work to support the compilation of statistics for members, including the Market Report
* Respond to enquiries and produce accurate correspondence, including information requests to members and non-members
* Liaise with external venues and suppliers relating to the organisation of events, as necessary
* Promote the casting industry and membership whenever possible
* Carry out any other duties as required that are commensurate with the post.
* Strong written and verbal communication skills
* Experience in coordinating events or member-facing programmes
* Excellent organisational skills and attention to detail
* Strong process improvement skills
* Proficient in using IT and communications tools (e.g. Microsoft Office, Teams, MailChimp)
* Strong customer service orientation and a collaborative working style
* Self-motivation and the ability to manage your own workload
* A collaborative approach and a commitment to getting things done right
* Ability to manage multiple priorities and meet deadlines
* Comfortable working remotely and independently, with the ability to travel within the UK occasionally
* Experience working within a membership organisation, professional body, or not-for-profit
* Customer service or B2B / B2C membership experience
* Familiarity with website content management and social media, especially LinkedIn
Working locations
* Head Office, Penkridge / Stafford area (ST18 9AB), some home-working and limited UK travel
* We are only able to contact shortlisted candidates. If you have not heard from us within 10 working days, please consider your application unsuccessful on this occasion.
* Interviews are scheduled for Wednesday, 6th August.
The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.
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