1. Role offering a diverse range of responsibilities across retail banking.
2. The position provides exposure to both domestic and international transactions.
About Our Client
The client is a UK-regulated financial institution with a strong local presence and a focus on delivering tailored banking services. They maintain high operational standards and are committed to upholding regulatory compliance while providing accessible, community-based financial services.
Job Description
3. Act as the first point of contact for customer account queries and service requests.
4. Process payments and fund transfers (BACS, CHAPS, SWIFT, etc.), manage cash receipts/payments, and post transactions.
5. Handle administrative tasks including document scanning, voucher maintenance, and record-keeping.
6. Support customers with fixed deposit management, ISA transfers, remittances, and locker operations.
7. Assist with marketing deposit and loan products, managing complaints, and supporting the branch's daily operational needs.
The Successful Applicant
The ideal Operations Officer candidate will be detail-oriented, customer-focused, and capable of working independently in a fast-paced environment. They will possess strong communication skills, sound understanding of compliance requirements, and proficiency in banking software and documentation systems.
What's on Offer
The successful Operations Officer candidate will join a supportive branch environment with broad exposure to customer service, transaction processing, and operational banking practices. Opportunities for professional development, cross-functional learning, and a clear understanding of regulatory frameworks are also included.