We are Forestry England. We live and breathe forests. As a Visitor Services Officer you will help create an exceptional visitor experience, supporting the welcome and visitor centre across our sites. The role requires a positive, inclusive, and productive work environment and covers both local and national events, including regular weekend and bank holiday work.
Responsibilities
- Provide outstanding service to visitors, creating lasting memories.
- Work across the visitor welcome area and visitor centre to maintain visitor facilities.
- Ensure a smooth, inclusive and enjoyable experience for all visitors.
- Promote Forestry England’s work, including events, membership, legacy giving and volunteering.
- Support both local and national events, including regular weekend and bank holiday working.
Requirements
- Willingness to work regular weekend and bank holiday hours.
- Must have a satisfactory criminal record check and comply with the government baseline personnel security standard.
- Ability to provide accurate spoken English (required by the Immigration Act 2016).
- Commitment to a diverse and inclusive workplace in line with Civil Service Equality, Diversity and Inclusion policies.
Benefits
- £26,959 pro rata salary.
- 28.97% pension contribution – Civil Service Defined Benefit Pension Scheme.
- 25 days holiday per year, increasing by one day annually up to 30 days, pro‑rated for part‑time employees.
- Access to the StaR employee scheme (discounts on supermarket shopping, hotels, clothing, electronics, insurance, holidays, gym, household bills, wellbeing app).
- Free parking and free entry to National Arboretums at Westonbirt and Bedgebury.
- Lifelong learning support: professional development, learning plans, and sponsorship for professional memberships.
