Job overview
Would you like to be part of a fantastic pension team, who have the vision to challenge working practices and provide a high-quality pension service? This is a fast-paced role where you will undertake admin support for the pensions team but at the same time join a very supportive team who have a wealth of knowledge to support your training and development.
As a leading provider in NHS Payroll and pension services, we believe in growing our own talent and helping our staff continue to learn and develop in their role.
Are you looking for a career to excel in? If so, this may be the ideal role for you with growth opportunities within the team and department.
If you wish don’t want to progress up the ladder but want to provide the best possible service you can, then again let us know.
We have ambitious plans for the future and are seeking a likeminded individual to join the team at this exciting stage.
Pension admin may sound boring but trust us everyday is different, there is so much to learn, new skills to develop so if you are not fazed by hard work and have a commitment to providing excellent customer service then this role is perfect for you.
Main duties of the job
You will provide admin support, issuing pension packs, maintaining databases and so much more.
Attention to detail is essential, as is providing excellent customer service. Strong communication and organisational skills and the ability to build effective working relationships are a must.
You will prioritise workload using your own initiative, constantly learning new skills whilst supporting your team.
Full training will be provided from our Pension team who will guide and support you as you start your Pension professional journey.
Working for our organisation
ELFS Business Services is a business division of Lancashire Teaching Hospitals NHS Foundation Trust. As a leading provider in NHS Payroll Services, we combine best practice of shared service solution design with our extensive knowledge and experience in delivering NHS Payroll Services at a cost-effective price. Our payroll services are successfully delivered to over 100,000 NHS employees across 13 large NHS Trust/ICBs throughout the country every month, including weekly payrolls, ensuring employees are paid accurately and on time.
We work in partnership with our clients building strong working relationships and put our customers at the heart of what we do.
Established in 2002, ELFS is a proven NHS owned Shared Service solution providing Financial and Payroll services to thirty-four NHS organisations and one CIC throughout the country from its Head Office based in Darwen, Lancashire with a satellite unit based at St James House in Salford.
Our payroll department provides a comprehensive Payroll, Pensions, Expenses and Service desk to our clients. We are passionate about providing high quality services, staff development and growing our talent. We understand that quality and accuracy are paramount and encourage our staff on continued learning and development.
The post is based at Viscount House, Commercial Road, Darwen, just off junction 4 of the M65. We operate hybrid working giving you the flexibility to work from home as well as in the office.
Detailed job description and main responsibilities
Please see attached job description and person specification for full details of role and responsibilities.
Person specification
Qualifications and Education
Essential criteria
1. Minimum of 5 GCSEs including Maths & English at Grades 9-4 (A*-C) or equivalent qualifications OR GCSE in Maths and English and experience of working in a Payroll or Pensions department.
2. Experience of working in a Payroll or Pension Department
Desirable criteria
3. GCSE’s in 5 other subjects 9-4 (A*-C) or equivalent
4. CIPP – certificate in Pension Administration or equivalent or experience of working in an Pensions environment.
Knowledge and Experience
Essential criteria
5. Customer Service qualification or proven customer service experience
6. Sound working knowledge of Microsoft office applications in particular word, excel and outlook
7. Proven history of working in a clerical administration role
Desirable criteria
8. Working knowledge of ESR/Oracle
9. Experience of working within a large organisation
10. Knowledge of NHS Pension Schemes and statutory legislation