Job Description
Role: Service ManagerSalary: up to £45,000 + PackageHours:Twilight hours (Start time between 15:0017:00; flexible end time, approx. midnight), Mon-Fri plus on-call
About the Role
We are looking for a proactive and dynamic Service Manager to lead and support an engineering team. Based in London, this hands-on leadership role is crucial to ensuring the delivery of high-quality service, operational excellence, and outstanding client satisfaction across field installation services.
As the primary point of contact for the mobile engineering team, you will manage a dispersed workforce, respond to real-time operational challenges, and uphold technical standards and team performance during non-standard hours.
Key Responsibilities
1. Supervise and support field-based engineers across client sites.
2. Provide immediate assistance for site issues and engineer queries, including reactive attendance as needed.
3. Monitor engineer punctuality, conduct, and the presentation of both personnel and vehicles.
4. Enforce site health & safety standards for all engineers and subcontractors.
5. Prevent repeat visits by ensuring technical oversight and quality control.
6. Maintain clear and effective communication between field and office teams.
7. Conduct client site visits...