Customer-service based role - Property sector- up to £25,000
Working within a private property company, this role within the Customer Support Team assists with all aspects of the customer rental journey, as well as ensuring adequate and compliant property maintenance is carried out by external contractors.
We're looking for someone with experience in a customer service role, ideally with plenty of telephone experience, with a customer-focused attitude, to ensure a positive experience for all residents and prospective tenants.
Benefits include:
26 days holiday + bank holidays, rising with service
On-site free parking
Private healthcare
Modern offices with a supportive team environment
Death in service benefit
Pension scheme
Subsidised gym membership
Responsibilities
Assisting with varied,high-volume property and tenant focused tasks throughout the day, generated through email and phone queries and requests, including property rental lifecycles, and planned and preventative property maintenance tasks
Liaisingon a daily basis with tenants and prospective tenants, ensuring excellent customer service at all times whether on the phone or over email.
Liaisingon a daily basis with external contractors and contracting companies to ensure work is carried out and booked in in a timely manner, and standard of service are upheld
Coordinatingmaintenance requests and ensure timely resolution of issues reported by tenants.
Maintaining accurate call records through data entry and record keeping on the IT system
Requirements
Previous administrative and telephone customer service experience is essential
Used to working in a team workflow environment - task-focused and able to balance multiple priorities
Excellent problem-solving skills, able to come up with solutions and advise on actions
Works well under pressure with high-volume tasks and frequent interruptions
Strong communication skills, especially verbal - used to dealing with potentially difficult or vulnerable customers
This is a chance to join a growing business, with a supportive team, in a pivotal customer-facing role. There are excellent opportunities for progression within this business.
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