Salary: £27,000 - 32,000 per year Requirements: 1st/2nd Line Service Desk Experience CompTIA or equivalent IT industry qualification Experience with Microsoft 365 and business applications Knowledge of hardware and networking System administration experience with Active Directory Familiarity with remote support tools Understanding of cloud technologies Ability to manage multiple tickets while adhering to SLAs Strong customer communication skills Problem-solving aptitude and a practical approach Full UK driving license Responsibilities: Troubleshoot Microsoft 365 issues Provide support for networks, hardware, cloud platforms, and security tools Work in a hands-on and customer-facing environment Collaborate with colleagues to tackle complex issues Participate in monthly one-to-ones to discuss progress and goals Manage ticket priorities and SLAs at speed Communicate effectively with small and medium-sized business clients Technologies: Active Directory Cloud Hardware Support Microsoft 365 Security Office 365 More: We are a small to medium-sized enterprise IT support provider based in Southampton, offering a collaborative work environment where teamwork is key. This fully onsite role provides opportunities to build practical skills across various technologies while facing real-world problems. We value strong communication skills alongside technical expertise and encourage career progression through internal promotions and professional development. Our benefits include commission opportunities, additional annual leave for loyalty, time off in lieu, funded team rewards, regular social events, and an inviting atmosphere for sharing ideas and improving workflows. last updated 5 week of 2026