An exciting opportunity has arisen within Pension Services for two full time permanent Pensions Assistants. WHAT IS INVOLVED You will work as part of a cohesive Pensions Team to provide an efficient and effective service to customers and employees in relation to the administration of the Local Government Pension Scheme (LGPS) You will be expected to carry out calculations relating to a range of pensions related processes, including retirements, transfers and beneficiary payments. Duties also include providing support in the preparation and input of monthly payroll submission, year-end information, pension increase and data quality exercises. You should have recent experience of working in Pensions or in a financial environment; preparing and processing pensions, dealing with customer queries and resolving pension related problems. We encourage you to contact Alastair Johnston at Alastair.Johnston@durham.gov.uk for an informal discussion about these roles WHAT WILL I NEED You should have or be working towards, NVQ Level 3 in Business Administration or equivalent relevant qualification. You should also have good knowledge and understanding of a financial/pensions/payroll system, experience of developing and providing an efficient, high-quality service to customers, have good organisational and skills and be accurate and numerate. Please refer to the attached person specification for the full criteria. INTERVIEWS Interviews will be held week commencing 30th March 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website to understand our position on using AI to support your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email Recruitmentresources@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website VPRS/161