Deliver exceptional customer support and ensure the smooth running of the service department by coordinator engineers schedules, managing service enquiries and maintaining accurate records.
This small-sized organisation operates within the industrial / manufacturing industry, offering specialist solutions to a broad range of clients. Based in Chesterfield, the company is known for its reliability and commitment to quality.
Description
* Act as a first point of contact for customer enquiries via phone and email, providing prompt, courteous, and effective support while ensuring all enquiries are actioned within agreed timeframes.
* Collaborate closely with assigned engineers to maintain effective diary system.
* Plan & manage the scheduling of contacted service and calibration visits.
* Conduct daily and weekly reviews of completed jobs to ensure accurate stock movement records
* Compile and issue customer repair quotations
Profile
A successful Customer Service Administrator should have:
* Ability to manage various tasks whilst working to deadlines.
* Strong teamwork skills.
* Experience in a similar role would be highly desirable.
* Experience of working in a fast paced environment.
Please note this role is fully office based.
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