Summary
We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager across our South Devon properties at Coleton Fishacre, Overbecks and several coastal car parks including South Milton Sands and Wembury Beach, leading our vital welcome team.
Salary: £27,612 per annum
Contract: Permanent
Hours/ working pattern: Full-time, 37.5 hours per week
What it's like to work here
We are geographically spread across the South Hams national landscape, a stunning piece of South Devon. The distance can be challenging but the scenery makes it worth it.
Reporting into the Visitor Operations Manager who is based at Coleton but spends time at Overbecks each week, together we find ways to maintain a great Visitor Experience across the coastal properties, and ensure we are maximising our opportunities within it.
This role is an opportunity to consolidate leadership and management skillsets with a great mix of multi site management, data collection and analysis, and Visitor interaction.
We look forward to receiving your application. Interviews are expected to be held at Coleton Fishacre on Tuesday 14th April.
What you'll be doing
You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you’re:
1. experienced in visitor services, tourism, heritage or similar situations
2. naturally curious about people, and motivated to give the highest standards of service
3. highly organised
4. a confident leader
5. adept at managing financial performance
6. up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places