Quality Control & Operational Improvement Manager
Location
[Site-based / Hybrid – to be confirmed]
Overview
An established manufacturing business within the window and glazing sector is seeking an experienced Quality Control & Operational Improvement Manager to support the next phase of growth.
The business designs and manufactures high-quality window solutions for residential and commercial customers and has built a strong reputation for reliability, service, and craftsmanship. With increasing demand, the focus is now on improving efficiency, reducing cost, and consistently delivering right-first-time quality at scale.
This role will play a key part in helping the business produce more product, more efficiently, without compromising on quality or customer experience.
Key Responsibilities
Quality Control
* Develop, implement, and maintain quality control systems across production and installation processes
* Monitor product quality, identify recurring defects, and drive root cause analysis
* Introduce clear quality standards, inspection processes, and documentation
* Work closely with production teams to embed a “right first time” culture
* Reduce rework, waste, and customer complaints
Operational Improvement
* Review end-to-end manufacturing and operational processes to identify inefficiencies
* Lead continuous improvement initiatives focused on productivity, cost reduction, and throughput
* Introduce lean manufacturing principles and best practices where appropriate
* Improve workflow, layout, and material handling to support increased output
* Support data-led decision making through KPIs, reporting, and performance tracking
Customer Experience & Service
* Ensure quality improvements translate into better customer outcomes
* Work collaboratively with customer service and installation teams to resolve issues quickly
* Help the business deliver a consistent, high-quality product that meets customer expectations
Collaboration & Leadership
* Act as a trusted partner to senior leadership, production, and operational teams
* Coach and support teams to adopt new processes and standards
* Promote accountability, ownership, and continuous improvement across the business
About You
* Proven experience in a quality, operations, or continuous improvement role within manufacturing
* Strong understanding of quality systems, process improvement, and operational efficiency
* Experience in lean manufacturing, Six Sigma, or similar methodologies (formal qualification desirable but not essential)
* Hands-on, practical mindset — comfortable working on the shop floor as well as at a strategic level
* Confident communicator who can influence, challenge, and engage teams at all levels
* Commercially aware, with a clear focus on cost, efficiency, and customer satisfaction
What’s on Offer
* Opportunity to make a visible, lasting impact in a growing manufacturing business
* Key role in shaping how the business scales efficiently and sustainably
* Competitive salary, dependent on experience
* Supportive leadership team and a culture open to improvement and change