Job Description
Job Purpose
To maximise sales, minimise costs and ensure quality standards are met.
Duties and Responsibilities:
* Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained
* Check guests in and out, including preparation of guest bills and authorising payments
* Responsible for manning the Front Desk
* Responsible for cash handling including float and banking
* Dealing efficiently with day to day billing and guest service queries
* Check food stock levels and advise Duty Manager of items to be ordered
* Take food orders, service drinks at the bar
* Take meeting bookings and confirm food service requirements
* Other ad hoc duties as and when required
* Report anything considered a health and safety hazard
* Prevent abuse and/or destruction of hotel property
* Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets
* Responsible for looking after Hotel property at all times
* Ensure safety and hygiene standards are met
* To attend all relevant training as and when required
* To ensure that the company dress code is always adhered to
* Check daily arrivals for correct rate and financial data. Check 1 day, 8 day and 31 day reservation checks. Inform housekeeping of any special requirements
* Ensure all pre-payments are made for advance purchase bookings
* Issue pro forma invoices
* Issue group contracts for signing
* Liaise with booker of meetings and assist in the management of bookings
* Meet and greet meeting organisers ensuring meeting room requirements are accurate
* Check travel agent commissions are tracked and check invoices
* Check and complete Commissions and update daily
* Update Occ and ARR Tracker daily
* Assist reception cover where necessary
* Ensure invoices are processed onto Flash Report for Eagle
* Set up accounts for companies through Peel and chase accounts for payment
* Ensure compliance with company regulations at all times
* Ad hoc duties as and when required
General
1. To attend any meeting or training sessions as required by management.
2. To be conversant with:
* The Hotel Fire Procedures
* The Hotel and Company Security Procedures
* The Hotel Health and Safety Policy and Procedures
* The Hotel facilities and attractions
* Current Licensing regulations (Food and Beverage Service department)
* Methods of payment accepted by the Company (cash handling staff only)
* Hotel operation standards and department procedures
* Short and long term marketing promotions
Management of Customer Service and Operations
* Display a pro-active and leading role in terms of service, culture, development, team image, and systems, procedures and skills development.
* To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
* To ensure complaints and refunds are carried out in a professional manner.
* Carry out DM shifts ensuring smooth operation of business
* Manage the efforts of all hotel employees in providing a high level of customer service.
* Utilise the ONQ system, including how to interpret the data and use it to drive performance improvement.
Human Resource Management
* Conduct and/or participate in recruitment, interviewing and hiring of hotel employees.
* Establish training and development strategy for department employees.
* Prepare and conduct employee appraisals.
* Conduct and ensure all statuary training is adhered to.
* Supervise, mentor, train, coach, evaluate, motivate and develop staff.
* Build consensus within team to achieve brand standards.
* Mange employee relations issues such disciplinary and grievance.
* Adhere to employment law at all times.
* Absence management to be monitored and controlled along with holidays.
* Ensure staff rotas reflect in line with payroll budget.
* Process and administer all relevant paper work to General Manager.
* Ensure all staff adheres to uniform policy and hygiene standards at all times.
Sales and Marketing
* Ensure that the hotel has all booking channels operational.
* Deliver training sessions as appropriate to ensure that the brand promise is fully and consistently delivered within the hotels day to day operation.
Finance
* Monitor and conduct stock takes.
* Conduct daily revenue audit along with any revenue adjustments required.
* Manage banking, banking summary, petty cash and floats in accordance with company policies.
* Manage cost control throughout whole operation.
* Track and monitor cash loses with reasons why.
Assets/Property Management
* Adhere and maintain company records at all times.
* Adhere to all Health & Safety procedures and policies.
* Relevant administration of incident reports to General Manager.
* Assist with annual self audit.
What's in it for me?
* International Travel at Employee Rate for other branded hotels within our brand family
* Progression
* Room to grow
* Uniform provided
Working days will be 5 day out of 7, With shift times of 06.45 till 15.15 or 14.45 till 23:15
To submit your CV, please click Apply.