Extraordinary People, Exceptional Care
Brief Description
Extraordinary People, Exceptional Care
Location: Thornton Hall & Lodge, 16–18 Tanhouse Road, Crosby, Liverpool, L23 1UB
Hours: Full Time
Salary: £50,000 per annum
Thornton Hall & Lodge is a bright, spacious, purpose-built 100-bed home providing high-quality residential, dementia, and short‑stay care. Rated ‘Good’ by the CQC, our home offers warmth, excellent standards, and a strong commitment to dignity, independence, and choice.
We are now seeking a passionate and confident General Manager to support our Home Manager in leading our experienced care team and maintaining exceptional standards across our residential and dementia communities.
About The Role
As General Manager, you will play a key leadership role in day‑to‑day operations, ensuring the home runs safely, smoothly, and in line with regulatory and Orchard Care Homes’ quality standards. You will act as the person in charge in the absence of the Home Manager and help cultivate a culture of warmth, professionalism, and truly person‑centred care.
Key Responsibilities
* Lead, supervise, and motivate care teams to deliver compassionate, high‑quality care.
* Support the Home Manager with daily operations, compliance, and inspections.
* Act as a key contact for residents, families, and external professionals, fostering strong relationships.
* Lead on safeguarding concerns and ensure appropriate follow‑up in the Manager’s absence.
* Oversee care plans, assessments, and medication administration, ensuring accuracy and regulatory compliance.
* Monitor resident wellbeing, respond quickly to changes, and update records accordingly.
* Support staffing functions, including supervision, training, induction, and team meetings.
* Promote a positive, resident‑focused culture aligned with Orchard’s values of respect, trust, and care.
About You
We’re looking for a caring, confident leader who can inspire teams, support high standards, and lead by example. We would especially welcome someone who has experience managing a smaller care home or service, and is now ready to step up into a larger, more complex environment while still keeping a hands‑on, person‑centred approach.
Requirements
* Previous experience in a senior or leadership role within a care home setting.
* Level 5 Leadership & Management for Adult Care.
* Strong communication, interpersonal, and supervisory skills.
* Ability to prioritise, stay organised, and make sound decisions under pressure.
* Compassionate, resident‑focused approach with a commitment to dignity and independence.
Everything You’ll Love
* Career development from day one, with clear progression pathways
* Hundreds of colleague discounts every month across shopping, holidays, dining, tech, and more
* Excellent employee recognition schemes such as ‘Making a Difference’ award and Long Service Awards
* Free emotional, practical, and financial support that’s fully confidential, through an Employee Assistance Programme helpline and wellbeing app that’s available 24/7, all year round
* Company‑supported pension scheme to invest in your future
* Fully funded DBS check
About Thornton Hall & Lodge Care Home
Thornton Hall & Lodge is a bright and spacious purpose‑built home that specialises in care for older people, with the Hall providing 24hr residential care for 50 residents, and the Lodge giving additional round‑the‑clock dementia care for 50 residents.
Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.
We believe in investing in our people. Your professional development will be actively encouraged, with plenty of training and progression opportunities across our portfolio of homes.
Apply today
If you're ready to bring your compassion, energy, and dedication to a role that truly makes a difference, apply today and help us provide the kind of care every person deserves.
We proudly support the Armed Forces community and welcome applications from veterans, reservists, and military spouses as part of our commitment to the Defence Employer Recognition Scheme. We value the unique skills and experiences that service personnel bring and are dedicated to fostering a supportive and inclusive workplace where everyone can thrive.
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