HR/OD Assistant, £12.31 per hour, Knockbracken, Your new company Hays are working with the Northern Ireland Ambulance Service to recruit an HR/OD assistant. This role is based at Knockbracken Your new role The role is part of the Workforce Directorate, providing high-quality communication and administrative support to deliver a proactive and professional HR service. The postholder will work on the HR/OD Helpdesk and offer dedicated administrative support across key HR functions such as resourcing, pay and conditions, employment law, attendance management, equality, organisational development, and health and wellbeing. Key Responsibilities Helpdesk Support: Log, respond to, and escalate HR queries within agreed KPIs, ensuring courteous communication. Functional Support: Provide routine HR advice, process administrative tasks accurately and on time, prepare correspondence, maintain workforce files, organise hearings/meetings, input data into HR systems, and support committees (including minute-taking). General Duties: Adhere to HR protocols, attend meetings, assist with service improvements, and provide cover across the Directorate. Communication & Collaboration: Build positive relationships with stakeholders and uphold Trust values. Information Management: Handle data securely in line with legislation, report breaches, and maintain compliance. What you'll need to succeed Have 5 GCSE’s (Grade A-C) to include English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent;ORNVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent;ORGCSE Grade A-C or equivalent qualification plus 2 years’ administrative/customer service experience at Band 2 or equivalent. AND6 months’ experience in the use of Microsoft Office, including Microsoft Word, Excel, PowerPoint & Outlook. What you'll get in return £12.31 per hour Immediate start Temp assignment to end of March initially What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4749248