Claims Advisor
Application Deadline: 2 April 2026
Department: Legal
Employment Type: Permanent - Full Time
Location: Bolton
Description
Join Our Team as a Motor Claims Advisor - Drive Your Career Forward!
The role of a Claims Advisor is to actively monitor credit hire and repair claims and ensure they are efficiently dealt with. To also undertake a variety of tasks to support the members of the team working on credit hire files.
Key Accountabilities
* Contacting organisations by telephone to ensure matters are progressing correctly
* Questioning repair and hire periods as appropriate with a view to reducing overall hire days
* Dealing with queries from other parties
* Managing a diary to effectively deal with all matters in a timely fashion
* Update Tracker by diarising records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking
* Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; booking Counsel for hearings and conferences; and appointments with experts.
* Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
* Chase clients to ensure payments are received and dispatched within required deadlines
* Diarising and updating CRU
* To ensure compliance with the SRA Standards & Regulations
* Adhere to the Keoghs Values
Working Hours
35 hours per week worked 9am to 5pm Monday to Friday inclusive with 1 hour for lunch
Experience, Skills and Qualifications
* Education - at least 3 GCSEs or equivalent are essential
* Ability to use own initiative
* Ability to prioritise workloads
* Excellent listening and verbal communication skills
* Good telephone negotiation skills and manner is essential
* Ability to follow work processes and procedures
* Ability to remain calm under pressure
* Competent IT skills including Microsoft Office
Technical knowledge to be developed
* Understanding of Credit Hire
Personal Development
* This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated.
* This role offers an opportunity to develop a range of skills under supervision
* Claims Advisors are given the same opportunity to develop their career options within the team and Keoghs as all other staff
* Further career progression will depend on the Claims Advisor’s aptitude and desire to move on to the next level within the team and/or company as a whole
Competencies
* Effective Communication
* Prioritising and Organising
* Client Skills
* Adaptability
* People Skills
* Commercial Awareness
* Drive to Succeed
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
* We are connected
* We are Dynamic
* We are Innovative
* We succeed together
Benefits
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 year’s service
* Pension Contribution based 5% Employee / 3% Employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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