Job Description Job title: Property and Motor Senior Claims Handler Salary: £60,000 Location: London/Hybrid - 3 days in the office PURPOSE OF ROLE On behalf of our client, a leading insurer, we are seeking a skilled Property and Motor Senior Claims Adjuster to join their London-based Claims Management Department. This role is central to managing claims from first notification to final settlement, with a focus on property and motor, and some exposure to liability. The successful candidate will ensure efficient, compliant, and high-quality service, while contributing to process improvement and broader claims operations. RESPONSIBILITIES Manage end-to-end claims, from notification to settlement Set up claim files and gather all necessary documentation Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors) Handle broker, policyholder, and third-party queries professionally Maintain regular communication with stakeholders and negotiate fair settlements Support the Departmental Manager on high-impact claims Ensure accurate record-keeping within the internal claims system Participate in internal/external meetings and represent the company when required Assist other teams as necessary and act in the company's best interest DAY-TO-DAY Triage new claims and take appropriate early action Liaise with brokers and clients to progress claims efficiently Work with internal teams and third-party providers to drive outcomes Maintain up-to-date, accurate claim records Attend team meetings and contribute to departmental coordination Provide flexible support across the Claims Management team EXPERIENCE Minimum 5 years in a claims-handling role Strong expertise in property claims; motor and liability experience is a plus Proven track record in managing complex claims to successful resolution Familiarity with relevant insurance regulations and best practices SKILLS Strong communication and stakeholder management skills Detail-oriented with solid organisational and documentation abilities Commercial awareness and sound negotiation skills Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Self-motivated, accountable, and able to work both independently and as part of a team If you have the relevant experience or know someone that does please contact me now on 07458 162 848 or email us at admin@lawesgroup.co.uk