Job description - summary We are looking for Customer Service Associates to join NatWest based in Thanet Grange, Southend on Sea, starting Monday 23 rd February 2026 Join us as a Customer Service Associate We’ll look to you to deliver excellent and engaging service to our customers, always keeping their needs and financial goals in mind. We’re looking for an enthusiastic individual, who is adaptable and able to engage with our customers, while learning new skills and contributing to their Team goals. Job description - the role Key Responsibilities As an agent at first point of contact, you will provide outstanding service in every interaction with customers whose needs can be met within general banking, helping the bank to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs and promoting a digital first approach. What you'll do - In this role, you’ll deal with inbound calls from our customers, helping them deal with their everyday Banking needs, while supporting them to become financially fitter. The core areas you will deal with on a daily basis range from processing standard transactions to payments, application support and assisting with potential fraud. We’ll look to you to deliver world class customer experience, proactive seeking to always meet their needs and financial goals. You’ll be coaching and supporting customers with the various products and services available to them to ensure they can effectively manage and improve their financial wellbeing. Delivering memorable customer connections and providing a personalised and positive experience every time. Your duties will include – Following the Bank’s way of working to help as many customers as possible. Identifying vulnerabilities and supporting vulnerable customers with their banking needs, applying markers to show these where necessary. Maintaining relationships with colleagues in your department and elsewhere to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly, ensuring that the relationship with the customer is fully restored. The skills you’ll need - Excellent communication skills, both verbal and written Good technology skills with the ability to operate computer programmes simultaneously An awareness of customer demand and the impact of efficiency on the Business A positive approach to the team setting, including a readiness to contribute to team meetings and morale What we can offer - Start date: Monday 23 rd February 2026 Payrate: £14.29 per hour (35 hours per week) 12 month temporary contract leading to extension or permanent opportunities 6 weeks fully paid training Monday to Friday 9am – 5pm in office Shift times - Shifts will be scheduled between Monday -Sunday from 8am-8pm including weekends The rota for your shift pattern is completed every 6 weeks so you will know shifts in advance 33 holidays each year and weekly pay Shift allowance payments are applicable for working outside core business hours (up to £18.26/hr for some shifts) Location: NatWest, Thanet Grange, SS0 0EJ You will be based on site for at least 6 months, once approved by your manager you will be able to work on a hybrid schedule. Hybrid schedule is 6 days in office each month once approved. If this seems like a role you are interested, apply now Job Reference: NWG02152