Job Summary
The HR Direct Advisor role is based in Filton, Bristol and is an intergral part in the People Directorate in delivering an effective HR Advisory service by providing expert advice and support to staff and managers nationally. Including answering HR related queries by providing advice, on a range of HR issues which is compliant with NHSBT Policy, employment law and best practice mainly by telephone or e-mail. The HR Direct Advisor is also responsible for managing a portfolio of attendance cases to closure or escalation to locally based HR Consultants.
You will undertake an extensive induction and training programme and receive ongoing development to support you in your role and achieving your career ambitions.
This role provides an excellent level of experience at the outset of your career in HR with exposure to a broad variety of policies and HR issues against the context of a diverse spectrum of roles including Drivers, support grade nursing and scientific roles, professional Nurses, Scientists and Doctors as well as Administrative and managerial roles across the whole of the UK.
Main duties of the job
In this role you will be part of a dedicated team of professional HR advisors working as a central, first point of contact to answer HR related queries for managers and staff nationally by telephone and email. Your responsibilities will include:
1. Advising on the interpretation of contractual Terms and Conditions, and HR policies and employment law.
2. Supporting managers by advising and coaching them in a range of HR processes as well as managing a portfolio of attendance absence
3. Answering queries in a quick turnaroundtime and recognising when to refer on to specialist HR colleagues more complex cases and queries
4. Recording of all calls to track activity, communications and provide management information
5. Undertaking HR administrative processes such as supporting maternity applications
6. Assisting with the review and updating of the knowledge database.
7. Supporting and contributing in a coaching style in the case reviews as well as sharing knowledge within the wider HR Direct team to promote the ethos of development and any learnings identified
About You
Experience and Knowledge
8. Experience of dealing with employee relations issues specifically in relation to attendance management
9. Experience of advising and influencing managers in the interpretation of HR Policies, HR Procedures and terms and conditions of employment.
10. Experience of working in a busy HR function in either the public or private sector with an awareness of office procedures
11. Up to date knowledge of UK legislation, including sickness absence, maternity / paternity provisions, data protection, freedom of information
12. Experience of working with Information Technology using Microsoft Office packages (Word, Excel, Teams, Outlook and PowerPoint)
Qualifications and Training
13. Educated to degree level OR equivalent relevant experience