Customer Care Agent ( Key Account Support)
Mid Kent
Full Time – Office Based
We're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.
Key Responsibilities:
1. Handle customer queries and complaints via phone and email, delivering quick and effective resolutions.
2. Support national account operations to ensure all orders are processed accurately and on time.
3. Use internal systems (CRM, order portals, etc.) daily to maintain up-to-date customer records and order status.
4. Work closely with Key Account Managers to flag and address any service issues.
5. Meet daily targets and SLAs by effectively managing and prioritising your workload.
6. Share feedback to help improve the customer experience and streamline internal processes.
About You
We’re looking for someone who brings:
7. Proven customer service experience, ideally within B2B or sales administration.
8. Confident phone manner with strong written and verbal communication skills.
9. Tech-savviness, with experience using CRMs (Hubspot, Salesforce, Zendesk) and Excel.
10. Strong attention to detail, self-motivation, and the ability to excel in a fast-paced environment.
11. A customer-first mindset and the ability to champion customer needs internally.
This is a great opportunity to join a growing company that values its team. Enjoy 23 days holiday plus all bank holidays, along with a generous staff discount on our full product range.
This role is being handled by Nicole Howe, Recruitment Consultant of Business Support for Pearson Whiffin Recruitment.
Not quite the role you are looking for?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.