Job Purpose Administer and progress damp, mould, and disrepair cases at Council owned accommodation to improve property conditions for tenants and defend disrepair claims successfully. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities Generic Responsibilities Administer systems and processes to record, track, action, and resolve damp, mould, and disrepair cases.uiries/ complaints in the provision of an efficient and effective service and having regards with dealing sensitively with issues in relation to vulnerable individuals. Work alongside colleagues and on-site technical officers and contractors undertaking surveys and delivering works, and the Councils legal services section, to actively progress and resolve damp, mould, and disrepair issues. Support the delivery of initiatives to prevent damp, mould, and disrepair occurring at the Councils housing stock. Qualifications GCSE or equivalent in English Language and Maths (minimum grade C or level 4). Or Demonstrable experience identified within the section below. Experience Significant experience of clerical / office administration duties. Experience working with computerised systems. Experience working with Microsoft Office. Experience of working in a Customer focused environment. Skills/Knowledge The ability to converse at ease with customers and provide advice in understandable spoken English is a requirement of the post. Ability to accurately input and extract information from Systems and spreadsheets.