Framework & Strategy Manager | S | Chief Information & Resilience Office | Multiple LocationsCountry: United Kingdom
IT STARTS HERE
Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over, people in countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.
THE DIFFERENCE YOU MAKE
Santander UK is looking for a Framework & Strategy Manager based out of Unity Place, Milton Keynes or Glasgow.
The purpose of the role is to oversee the entire lifecycle of data within the organisation from acquisition and storage to analysis and dissemination. Responsible for ensuring that data assets are managed effectively, securely and in compliance with regulations and organisational policies.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
1. Designing, implementing, and maintaining Operational Resilience frameworks and strategy, aligned to regulatory and internal governance standards.
2. Leading annual Op Res self-assessments and regulatory reporting (ERCC, BRC) with strong data accuracy, traceability, and auditability controls.
3. Developing and embedding data governance policies, controls, and standards to ensure compliance with regulations such as GDPR.
4. Architecting and optimising data structures, data flows, and information management systems to support resilience, reporting, and analytics.
5. Implementing data quality frameworks, including controls for accuracy, completeness, consistency, and reliability across systems.
6. Managing data integration across multiple platforms and sources, ensuring consistency across Board, regulatory, and audit narratives.
7. Collaborating with LOD and LOD to ensure robust risk management, governance alignment, and control effectiveness.
8. Driving data-led insights and analytics to support strategic decision-making and operational resilience outcomes.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
9. Experience designing and implementing data governance frameworks, data management models, or regulatory frameworks (Required).
10. Proven experience in operational resilience, risk management, or regulatory reporting within financial services (Required).
11. Experience working with cross-functional stakeholders (technology, risk, audit, governance) in complex organisations (Required).
12. Experience delivering data-driven transformation or change initiatives (Preferred).
Education
13. Undergraduate degree in Information Technology, Data Management, Computer Science, or related field (Preferred).
14. Professional certifications in Data Management, Risk, or Governance (e.g. DAMA, COBIT, ISO, or equivalent) (Preferred).
Languages
15. English (Required).
Hard Skills
16. Strong knowledge of data governance frameworks, data quality management, and information architecture (Required).
17. Expertise in data regulations and compliance (e.g. GDPR, internal governance standards) (Required).
18. Experience with data management tools, data modelling, and data integration techniques (Required).
19. Understanding of data risk management frameworks and control design (Required).
20. Knowledge of data architecture methodologies (e.g. data flows, lineage, metadata management) (Preferred).
Soft Skills
21. Strong analytical and problem-solving capability (Required)
22. Ability to translate complex technical concepts into business insights (Required)
23. Excellent stakeholder management and communication skills (Required)
24. Ability to lead change and influence across multiple levels of the organisation (Required)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
25. Salary Range:
£,. - £,. per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard -hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
26. days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year
27. £, car allowance per year
28. Company funded individual private medical insurance
29. Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
30. Share in Santander’s success by saving or investing in our share plans.
31. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
32. Competitive rewards that reflect the real impact you make and the value you bring.
33. Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
34. Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
35. Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
36. Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
Right to work in the UK
37. Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
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