*Advert may close early if sufficient volume of applications is reached.*
*Previous applicants need not apply.*
We are seeking highly motivated and enthusiastic Booking Clerks within Outpatient Central Bookings. You will be a member of a team in an extremely busy department providing a high-quality service to internal and external users.
The post holder will be responsible for assisting in the provision of an efficient and effective outpatient appointment booking service. The outpatient department operates between 8:30 am and 5:00 pm.
You will be required to provide an efficient, accurate, and timely service to assist in patient care whilst adhering to strict deadlines. The post holder will need to learn a range of tasks and adapt to a changing environment.
The outpatient department processes over 800 appointments daily, both face-to-face and via telephone. The booking process is complex, utilizing a confidential patient database and an automated telephone system. The post holder must have a comprehensive knowledge of all clinics within the trust.
At North Tees & Hartlepool NHS Foundation Trust, our priority is to provide safe, high-quality care to our patients every day—care we would want for ourselves and loved ones.
We aim to be the best place to work, with the right staff in the right roles at the right time, to deliver exceptional patient care and experience.
We support staff through an inclusive workplace, health and well-being initiatives, staff benefits, and opportunities for personal and professional development. Recognition programs include Star and Team of the Month awards, colleague recognition, Managers Awards, Shining Stars, and Service Awards.
We actively encourage staff involvement through networking events and staff surveys.
“Together we are North Tees & Hartlepool”
For further details or informal visits, contact:
* Name: Janet Fields
* Job title: Outpatient Booking Manager
* Email: janet.fields@nhs.net
* Telephone: 01642 624424
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