The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Role Overview
The Local Authority Engagement Team acts as the escalation route for local authorities and drives proactive engagement between the VOA and its partners.
We are looking for an enthusiastic and organised individual to join our team. This is a great opportunity to lead a small admin team, manage our shared mailbox and play a key role in supporting our engagement with local authorities.
The postholder will work closely with Local Authority Relationship Managers (LARMs) and their senior manager to maintain the team’s insight log and ensure accurate records. They will communicate confidently with local authorities via email and telephone, providing clear and timely responses. The role also involves supporting webinars, partnership meetings, and external events, representing the organisation and contributing to collaborative initiatives. In addition, the postholder will help deliver wider team objectives by identifying emerging themes and sentiment, helping to inform team priorities and direction.
Key responsibilities
* Provide line management for a small team of administrators.
* Support the senior manager in maintaining accurate and timely insight records and document updates.
* Triage the team inbox, ensuring enquiries are responded to within SLA or handed off promptly.
* Respond confidently to local authority enquiries via email and telephone.
* Escalate emerging issues and trends.
* Coordinate internal and external meetings, including minute-taking and follow-up actions.
* Build strong relationships with Local Authority Relationship Managers (LARMs) and understand their role.
* Promote high standards of customer service and operational delivery by:
o Encouraging innovation and continuous improvement.
o Supporting change initiatives and team engagement.
o Providing clear guidance to local authorities on correct processes.
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