Location:Salisbury
Job Type:Full-timeofficehours
Based: Salisbury Office
Salary: £25-27K depending on experience.
About Us
At Home Instead Andover & East Wiltshire, we are proud to provide high-quality, person-centred care that enables people to live independently in their own homes. Our Care Professionals are at the heart of everything we do, and we are committed to creating a supportive, rewarding workplace where both clients and staff can thrive.
We are now looking for a dedicated and organised Care Coordinator to join our Salisbury office and play a key role in supporting our growing team.
Job Description
About the Role
This is a varied and fast-paced role where you willbe responsible forthe smooth day-to-day running of the office while ensuring exceptional service delivery to our clients and Care Professionals. You will act asa central pointof coordination, helping tomaintainhigh standardsof care and operational efficiency.
Key Responsibilities
* Operations & Office Coordination
* Manage incoming calls and ensure consistent office cover during working hours
* Coordinate office schedules, calendars, and daily administrative activities
* Handle emails, correspondence, and office systems efficiently
* Maintainaccurateclient and staff records using electronic scheduling systems
* Identifyand resolve service gaps to ensure seamless care delivery
* Monitor office supplies andmaintainan organised workspace
* Support client needs, including communication with families
* Assistwith audits of client and Care Professional files
* Participate in the on-call rota
* Care Professional Coordination & Support
* Coordinate training, inductions, and team meetings
* Support recruitment activities including job advertising and interviewing
* Manage onboarding processes, DBS checks, and references
* Maintain staff compliance, records, and documentation
* Monitor scheduling systems and staff activity logs
* Organise staff engagement initiatives, including annual staff surveys
* Ensure regular supervisions, appraisals, and support visits are scheduled
* Provide ongoing support and recognition to Care Professionals
Qualifications
About You
We’relooking for someone who is:
* Experienced in a coordination or scheduling role (care,logistics, or similar)
* Highly organised with excellent attention to detail
* Confident using IT systems (Microsoft Office/Google Suite and CRM systems)
* A strong communicator with excellent interpersonal skills
* Able to work both independently and as part of a team
* Calm and effective under pressure with strong prioritisation skills
* Positive, resilient, and solution-focused
* Empathetic and emotionally intelligent
Additional Information
Why Join Home Instead Andover & East Wiltshire?
* Be part of a caring, community-focused organisation
* Work alongside a supportive and experienced team
* Make a genuine difference in people’s lives every day
* Opportunities for ongoing development and career progression
* Join a company that values and recognises its Care Professionals
Please note that this job is subject to Enhanced DBS check and reference with a Right to work check as part of the onboarding process.
Apply today to become a key part of a team thattruly cares, click apply now or call us on 01672 556300.
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