Grade C – £35,412 – £44,075 per annum
Consultation grade- subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Hybrid
Overview Of The Role
Birmingham City Council is seeking a proactive and experienced Gas Contracts Works Officer to support the effective delivery and management of gas servicing, maintenance and capital works across the Council’s housing stock. The postholder will play a key role in ensuring statutory gas compliance, contract performance, resident safety and service quality. The officer will act as a technical and operational link between contractors, internal teams and residents, ensuring works are delivered to programme, budget and required standards.
Key Responsibilities
* Support the management and monitoring of gas contracts to ensure compliance with Gas Safety (Installation and Use) Regulations and other relevant legislation.
* Inspect and monitor gas servicing, repair and installation works to ensure quality, safety and contractual standards are met.
* Assist with contract performance management, including monitoring KPIs, service delivery, costs and contractor compliance.
* Investigate customer complaints, defects and service failures, ensuring issues are resolved promptly and effectively.
* Liaise with contractors, internal colleagues and residents to coordinate access, works delivery and customer communication.
* Maintain accurate records, reports and certification, supporting audits and compliance reporting.
* Support continuous improvement in service delivery, resident satisfaction and health and safety standards.
* Contribute to risk management, safeguarding and health & safety processes related to gas works.
Essential Qualifications
* Relevant gas, building, construction or property-related qualification, or equivalent demonstrable experience.
* Knowledge of Gas Safety Regulations and associated compliance requirements.
* Evidence of ongoing professional development in a relevant technical or housing-related field.
Experience
* Experience of working in a gas servicing, maintenance or compliance environment, preferably within housing or local authority settings.
* Experience of monitoring contractor performance and quality of works.
* Experience of inspecting or overseeing gas-related works and services.
* Experience of working with residents/customers and handling service issues or complaints.
Skills, Knowledge And Abilities
* Sound working knowledge of gas safety legislation, compliance procedures and landlord responsibilities.
* Ability to interpret technical reports, certification and specifications.
* Strong organisational skills with the ability to manage multiple tasks and priorities.
* Good written and verbal communication skills, including report writing and customer engagement.
* Ability to work collaboratively with internal teams and external contractors.
* Competent IT skills, including the use of housing management or compliance systems.
* A proactive, problem-solving approach with attention to detail and quality.
* Full UK driving licence and access to a vehicle is essential for this role.
This role will involve lone working.
Applicant Information
Birmingham City Council is an accredited Disability Confident Leader employer and commits to a positive and equitable recruitment journey. Applicants must have the right to work in the UK and provide proof of eligibility.
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