We are seeking an experienced and motivated Soft Services Manager to lead and oversee the delivery of our key support services across cleaning, catering, and security. This is a pivotal role, ensuring that all soft service operations run to the highest standards, creating a safe, welcoming, and efficient environment for staff, clients, and visitors.,
* Lead, manage, and develop the soft services teams, ensuring effective delivery across cleaning, catering, and security operations.
* Oversee service performance, ensuring compliance with health & safety regulations, food hygiene standards, and security protocols.
* Manage supplier contracts and monitor KPIs/SLAs, driving continuous improvement in service delivery.
* Develop and implement policies, schedules, and quality audits to maintain consistently high standards.
* Effectively manage budgets, resources, and staffing, ensuring cost-efficiency without compromising quality.
* Act as the main point of contact for stakeholders, responding to queries, feedback, and incidents in a timely and professional manner.
* Champion a culture of excellence, safety, and customer service across all soft services teams.
Proven experience managing multiple soft services, cleaning and security experience essential
* Previous experience managing catering desirable
* Strong leadership and people management skills, with the ability to inspire and motivate teams.
* Knowledge of relevant legislation and standards (e.g., health & safety, food safety, SIA regulations).
* Excellent organisational, problem-solving, and communication skills.
* Financial acumen with experience managing budgets and supplier contracts.
* Flexible, proactive, and able to work in a fast-paced environment.
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