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Join Mitie – the future of high performing places
Role: Facilities Coordinator
Hours: Shift pattern (06:00–18:00 / 18:00–06:00)
Contract: 6 Month Fixed Term Contract
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Coordinator who will act as the customer-facing representative across a busy manufacturing site, bringing together multiple FM services into one seamless experience for stakeholders.
Reporting to the Helpdesk and Office Manager and forming part of the Service Assurance team, this role offers excellent opportunities for development, upskilling, and progression. You will play a key role in enhancing customer experience, building strong relationships, and ensuring service delivery consistently meets and exceeds expectations.
Role Responsibilities
1. Act as the first point of contact for FM issues, logging and managing work orders via CAFM systems (SAP, Maximo, Click), while ensuring accurate updates and communication with stakeholders
2. Coordinate and optimise engineer allocation to ensure SLAs are met, proactively identifying risks to KPIs and escalating as required
3. Support the delivery of effective FM services by managing third-party access, monitoring BMS alarms, and ensuring compliance with site standards and expectations
4. Work collaboratively with the Helpdesk and Service Assurance team to drive efficient reactive maintenance, maintain service quality, and continuously improve through customer feedback
Required Qualifications
5. Strong organisational, communication, and stakeholder management skills, with the ability to prioritise in a fast-paced environment
6. Experience of FM operations and CAFM systems (e.g. SAP, Maximo), with good IT skills across Microsoft Office
7. Customer-focused and commercially aware, with the ability to interpret data, monitor KPIs/SLAs, and identify trends
8. Self-motivated, resilient, and a collaborative team player who takes accountability and delivers a professional, dependable service
Health & Safety Responsibilities
9. Follow company policies and procedures, using all equipment and PPE correctly
10. Report risks, incidents, or system deficiencies that may impact service delivery, safety, or the environment
11. Communicate any training needs or concerns to your Line Manager via the appropriate channels
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at .