Are you passionate about
delivering exceptional hospitality and eager to join a dynamic team at one of
the world's leading hotel brands? We are currently recruiting for a dedicated
individual to join our team. We believe in creating memorable experiences for
our guests and we want our associates to be at their best: to care for their
holistic wellbeing, to feel a sense of belonging, to know their co-workers are
committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary
and investment in your personal development, you will have access to an array
of perks and discounts including:
* Free Meals on Duty: Enjoy complimentary meals while at work.
* Uniform Provided: A professional uniform is supplied for all employees.
* Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays
and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance Programme: Free and confidential support for various challenges,
including financial advice, stress, and health issues.
* Career Development: Opportunities for career growth and internal transfers within
Marriott's global network.
* Training and Development: Access to training programs to enhance your skills and
advance your career.
Responsibilities: Here's what your journey with us entails:
* Reviews staffing levels to
ensure that guest service, operational needs and financial objectives are met.
* Keeps Front Office team focused on the critical
components of operations to drive guest satisfaction and the desired financial
results.
* Ensures
compliance with all Front
Office policies, standards and procedures.
* Ensures all guest feedback is responded to within 48-hour
period; GSS and Review Pro.
* Acts as the property’s Bonvoy Connector.
* Manages hotel inventory.
* Effectively manages upsell programs.
* Identifies and analyzes Front
Office operational challenges and facilitates the development of solutions to
prevent reoccurrence.
* Responds to and handles guest
problems and complaints.
* Displays leadership in guest hospitality,
exemplifies excellent customer service, and creates a positive atmosphere for
guest relations.
Safety and Company Policies:
* Follow all company and safety and
security policies and procedures.
* Report maintenance needs, accidents,
injuries, and unsafe work conditions to the manager.
* Complete safety training and
certifications.
* Ensure uniform and personal appearance
are clean and professional.
* Maintain confidentiality of proprietary
information.
* Communicate with others using clear and
professional language.
* Develop and maintain positive working
relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the
concerns of other employees.
* Ensure adherence to quality expectations
and standards.
Note: This above
description is not intended to establish a total definition of the job, but an
outline of the duties.
Preferred Qualifications:
* Related Work Experience: Previous
experience in the guest services, front desk or related professional area.
Join us and be part of a team that values excellence,
sustainability, and career growth. Apply today to start your journey with
Marriott!