Job Title: Care Coordinator (Domiciliary Care)
Location: Doncaster - Conisbrough/ South Yorkshire (office-based with local travel)
Hours: Full time (e.g. 37.5 hours/week) — may include occasional evening / weekend support
Reporting to: Registered Manager / Owner
Salary / Hourly Rate: [e.g. £12.75-£14.50 per hour, or equivalent annual salary] + mileage / travel expenses
About Us
24-7 Homecare Services Ltd provides high quality, compassionate domiciliary care support to clients in their own homes across the Doncaster area. We take pride in person-centred care, reliability, and maintaining close relationships with clients, their families and our care team.
As our Care Coordinator, you will play a central role in ensuring that care delivery runs smoothly, care packages are well managed, and our standards of service remain high.
Key Responsibilities
* Create, allocate and manage rotas / schedules for care staff (considering geography, availability, continuity, travel)
* Accept and allocate new care packages / client referrals
* Conduct initial and ongoing assessments and reviews of clients' care needs
* Create, update and maintain care plans, risk assessments, and associated documentation
* Monitor care delivery: spot checks, audits, quality reviews, supervision, and escalation
* Liaise with clients, their families, health and social care professionals (e.g. GPs, district nurses, social services)
* Respond to changes, emergencies, or cancellations and reallocate resources accordingly
* Support recruitment, induction, training and ongoing development of care workers
* Ensure compliance with relevant legislation, CQC standards, health & safety, safeguarding policies
* Handle administrative tasks: record keeping, reporting, data entry into the care management system
* Provide out-of-hours / on-call support when required (rotated basis)
* Assist with continuous improvement, feedback, and implementing new processes or systems
Person Specification / Requirements
Essential:
* Experience working in domiciliary care, community care or social care, ideally in a coordinating, supervisory, or senior care role
* Strong organisational skills and attention to detail
* Good communication skills, both verbal and written
* Ability to use IT systems, databases, and standard office software
* Driving licence and access to a vehicle (for local travel)
* Understanding of care planning, risk assessments and regulatory requirements (e.g. safeguarding)
* Ability to prioritise and react flexibly to changing demands
* Empathetic, resilient, and professional attitude
Desirable:
* Qualification in health & social care (e.g. NVQ Level 3 or above)
* Experience of rota / scheduling software
* Knowledge of local health / social care pathways
* Previous experience in a care coordination or management role
Benefits & Extras
* Mileage / travel expenses for travel between client locations
* Pension scheme
* Paid annual leave + Bank Holidays (pro rata)
* Training and professional development opportunities
* Supportive team environment
* Potential for career progression
Job Types: Full-time, Part-time, Permanent, Temporary, Fixed term contract, Temp to perm
Contract length: 12 months
Pay: £12.75-£14.50 per hour
Expected hours: 16 – 40 per week
Benefits:
* Company pension
* Flexitime
* On-site parking
* Work from home
Work Location: In person