Member Engagement Officer (Online Engagement) - YorkJob Reference: 000526Salary: £34,000Closing Date: 23/01/2026 00:00:00Location: YorkEmployement Type: Full TimeDo you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future?With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve.Benenden Health has an exciting opportunity to join the Member Engagement Team. We’re seeking a Member Engagement Officer (Online Engagement), who’ll play a key role in developing and optimising our Online Community as a central platform for member involvement.In this role, you’ll ensure our Online Community is a safe, engaging and valuable space where members can connect, share their views and participate in engagement activities. You’ll support its ongoing development and coordinate technical improvements. You’ll have experience working with digital tools along with the ability to translate business needs into clear technical requirements. Strong organisational skills are essential, as you’ll need to prioritise effectively, manage multiple workstreams and keep projects moving. You’ll work confidently with a range of stakeholders, including colleagues, suppliers and subject matter experts to deliver a seamless member experience. You should also be comfortable communicating with diverse audiences, using sound judgement and maintaining high standards of accuracy, tone and quality.This role offers variety, while keeping a clear focus on impact. Alongside your core responsibilities, you’ll support crossfunctional projects that enhance member engagement across our channels. You’ll use data to identify trends and insights that drive continuous improvement, ensuring our engagement initiatives are delivered consistently across all digital touchpoints. Success in this role requires a proactive, solutionsfocused approach, strong attention to detail, and a commitment to producing highquality work.The Member Engagement team plays a vital part in ensuring that members’ voices are heard throughout Benenden Health. We encourage members to participate and get involved with their Society and we act as advocates for them, always seeking to identify ways to improve engagement between members and colleagues. The team’s mission statement is: “To empower members to connect, share their views and contribute to building a stronger Society, in which their voices are at the heart of our decision-making.” If you are passionate about supporting this important work and you think you have the skills we need, we’d love to hear from you! This role is based at our York office, but we offer hybrid working at Benenden Health, balancing working from the office and from home. Please expect to work in the York office on 1-2 days a week on average. You should also be aware that the nature of this role requires some national travel to support member events. For more information on this role, please refer to the Role Profile. Interview dates: To manage expectations about the interview process, the recruiting managers will hold Teams interviews week commencing 26 January. Successful candidates would then be offered an in-person interview week commencing 2 February.Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including;Free Corporate Benenden Health membershipFree Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies)Free onsite car parkingUp to 35 days’ holiday including bank holiday and no weekend or bank holidays working.Pension with up to 10% employer contributionsDiscount available on other Benenden productsEmployee Assistance ProgramUnlimited access to £500 Refer a Friend Bonus SchemeDiscount and cash back on hundreds of high-street retailersOpportunity for hybrid workingExcellent training and career progression opportunitiesCycle to work schemeFree hot drinks Free fruitEmployee engagement eventsSupporting local charitiesOnsite First Aiders and Mental Health First AidersFree onsite gymFor further information on this role, please refer to the Role Profile.