Change & Implementation Senior Manager
Join us as a Change & Implementation Senior Manager where you will be responsible for identifying, leading, managing and delivering significant end‑to‑end improvements to key processes and procedures undertaken by Coverage colleagues. You will work alongside the KYC Operations, Corporate Coverage and Group Technology teams as a senior advisor and part of the leadership team to identify common themes and issues and is accountable for engaging with senior leaders across the wider business to drive business implementation and change activity. As a Change and Implementation Manager you will need to manage difficult discussions, drive decisions and make complex judgements. By the use of in‑depth analysis, the role holder will define problems and develop innovative solutions including making priority calls and managing budgetary considerations as part of their lead role.
In this role you will have experience in changing processes and procedures to mitigate Financial Crime risk.
To be successful in this role you will have:
* Change Management experience, process improvement/organisational change.
* Business analysis skills. Able to quickly break down complex problems and produce inventive solutions. Understanding of LEAN methodology advantageous.
* Good understanding of project management lifecycle, experience in managing a project end to end would be advantage. Alongside PRINCE2 qualification.
* Stakeholder management & communication skills.
* Ability to product MI and/or use MI applications such as Excel, Visio, PowerPoint.
Desirable skills include:
* Strong and proven ability to flex their style to meet the needs / expectations of very different range of stakeholders/cultures within the organisation
* A very high level of communication skills, including interactive listening in order to negotiate internally or externally with others often at a senior level
* Ability to operate, communicate, challenge and influence from peer up to senior leadership level (MD and above) via strong presentation and communication skills
* Self‑motivated
* Ability to multi‑task and effectively manage their own workload – dealing with numerous work streams covering various subjects
* Excellent problem solving / decision making skills
* Advanced planning and organising skills
* Ability to ‘hit the ground running’ in unfamiliar environments
* A subject matter expert in business analysis and project management methodologies and tools and strives to build understanding and knowledge share within the wider team.
You may be assessed on the key critical skills relevant for success in the role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.
This role is based in London, Birmingham, Northampton or Sunderland.
Purpose of the role
To support the organisation, achieve its strategic objectives by ensuring the business is ready to receive the agreed change (address business problems and opportunities), ensuring that change initiatives are successfully assessed and implemented to enable them to be embedded in the organisation.
Accountabilities
* Identification and analysis of business impact and opportunities that require change within the organisation.
* Development of business readiness strategies that will help to ensure the successful implementation of change initiatives.
* Communication with stakeholders, including senior management, project teams, and external partners, to ensure they are informed about change initiatives and that their needs and expectations are met.
* Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing and functional partners are prepared for a smooth transition of technology delivery into BAU (including Target Operating Model, Training, Communications, Service Agreements).
* Management of resistance to change, ensuring stakeholders are engaged and their concerns are addressed.
* Review of business readiness plans and status reports in conjunction with change delivery managers to ensure business readiness activities are completed on time including newly identified risks, issues and dependencies.
* Collaboration with project teams to ensure that change initiatives are aligned with project objectives and that change management activities are integrated into project plans.
* Provision of guidance and support to business stakeholders, ensuring they have the necessary skills and knowledge to implement change initiatives successfully.
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